Handling time for in-stock items is between two (3) to five (6) business days. If you have placed an order for in-stock items only and have not received a shipment confirmation within 6 business days, please contact us and we will provide you with an update.
Damaged / Lost Items are ultimately the responsibility of the carrier. Any claim for lost or damaged parcel must go through the carrier (USPS, UPS, FedEx, DHL, etc.) as they have the sole and final discretion on whether a claim will be granted. If a package is lost or shows it has been delivered but you have not received it, you must initiate an investigation with the carrier before contacting us. We will only issue a replacement (or refund if a replacement is no longer available) if the carrier grants us a claim. If your package arrives to you with noticeable damage to the outer shipping box, you must document the condition of the package and unboxing of the item to prove that it was damaged in transit. If you do not document this, the carrier will not issue a claim and subsequently Box Of Pops cannot remedy the situation. While we understand these things happen, we do need to adhere to third-party (the carriers’) policies. Should you need our assistance with a claim, please contact us at any time at email@example.com and we will help as best we can.